COMMUNITY PARTICIPATION GUIDELINES
The Community provides a trusted environment for our customers, partners, and prospects to get answers, share ideas, collaborate, and learn best practices. This is a community designed to help make our customers more successful using OpenSpace. The minute one of our customers enters the community, they are gaining a network of peers to collaborate with!
This document is intended to serve as a definition of our participation guidelines in the OpenSpace Community and to encourage appropriate behavior so the Community remains a trusted environment. We want to encourage full participation from customers and employees, so this document can act as a guide to what’s inbounds, out of bounds, and who to escalate things to, if a situation requires it.
YOUR PARTICIPATION IN THE COMMUNITY
Be honest and transparent. As a member of the Community, we ask that you do not participate or represent anonymously, or with a pseudonym. This is an enterprise business community where we encourage our members to represent themselves authentically to get the most out of the collaborative nature of the community. What you can expect when you participate in the Community is to have open, honest, and supportive discussions with a wide variety of OpenSpace customers, partners, and developers. We rely on our community members to notify us of behaviors that are inconsistent with these Community Participation Guidelines.
Always respect your audience. Please do not use ethnic slurs, personal insults, or obscenity. Please do not engage in personal attacks or disparage any other participant in this community.
Get involved, but don’t spam. We encourage active participation from all segments of our population including partners but discourage blatant promotion of products or services. Other community members may monitor the community in order to help keep it a trusted and useful environment, free of self promotion and spam.
Think before you post. Before you post anything, please think about how it will be perceived. With the real-time web, there is no undo button. If something makes you even the slightest bit uncomfortable, figure out what needs to be changed, fix it, then post.
TIPS FOR ENGAGING IN THE COMMUNITY
Create your profile. In order to get the most out of the Community and build your network, take five minutes to complete your community profile. Start by uploading your picture, description, industry, location, and products used. Take it one step further and link your social profiles such as LinkedIn, Twitter, Instagram, and Facebook.
Build your network. The Community is filled with dynamic and knowledgeable people that you need to know. Start building your trusted community network by checking out Recommendations that the Community suggests for you. From there you can join conversations on topics that interest you and meet/follow even more members.
Post information. Collaboration is a great way to connect with more of the community. Have a great presentation you built for your users? Share it. Want to get feedback from your trusted network on a topic? Create a poll. Have a great resource that will benefit other members? Post a link. Want to thank someone?
Like valuable content. The best way for us to figure out what you want more of in the Community is by telling us, and it’s easier than ever to do that. Clicking “Like” will show your support of a post.
Join groups. A truly collaborative community is where customers, partners, and employees drive the content and determine what is most valuable. Groups are a perfect way to do just that. e.g. Do you want to find out more about the product? Are you brand new to OpenSpace? Do you want to share your success stories?
Adjust your email settings. You can receive email notifications for different activities and adjust your email settings for groups that you’re a part of. Additionally, you can edit email settings for groups.
Use search. One of the most common ways our members find great info is through search. The search bar is located at the top of the page regardless of where you navigate in the Community. It searches across several different areas of the Community including, People, Groups, Questions, Ideas, and Documents. You can filter your search to narrow results or remove all filters to search everything.
Ask and answer questions. Post your Openspace questions to our discussion forums where there are customers, partners, and experts on hand to help you. Whether you have a quick reporting question or a tough workflow rule to build, the discussion forums under Connect is your place. Make sure to mark your questions with the “Best Answer” if you got the response you were looking for. Try your hand at answering a few questions as well if you gained a great nugget of wisdom and you want to share it with your fellow community members.
Tip: Make sure to mark your questions with “Best Answer” if you got the response you were looking for! Doing so ensures that others with similar questions will get the answer they need as well. Spread the love!
Suggest and vote on ideas. We’re listening! If you have a great idea for our product, suggest it in the Product Ideas section of our Community. There are also thousands of ideas already out there, so help them bubble up to the top by commenting and voting. You never know, your idea might be the next great idea that impacts our product roadmap!
Here some terms that will help you get the most out of the community:
Mention. When you post an update, you can mention a person or group name to make sure they see your update. Mentioning a person is a way to keep them informed when you're discussing something relevant to their job. Enter @ followed by the first few letters of the person's name and you’ll see names start to appear. Choose the person or group you want, finish your message, and post it!
Tip: When sharing content, please only share with relevant people and/or groups. Tagging multiple people or popular groups that are not relevant to the post will take away from the message you are trying to get across. When tagged directly in the post, they will get notifications from all subsequent activity on that post which in turn lead to spam-like behavior. Instead consider mentioning people and/or groups in the comments, posting directly in the page/group, or sharing on the page/group.
Subscribe. When you come across an important post that you want to stay up-to-date on or want to easily find again, you can subscribe to it. Scroll to the very bottom of the post to find “Subscribe” and click on it.
Follow. There’s a “Follow Member” button on every Community member’s profile. Click on this button to start following them. The Community uses dynamic logic to recommend relevant people in the Community to follow and important groups you may want to join. You can also follow knowledgeable people or people you just want to network with.
Groups. Groups let you collaborate with a specific group of people. Within groups, group owners and managers can post group announcements to highlight important messages. There are three types of collaboration groups:
Public. Anyone can see the group's posts, comments, and files, but only members can post, comment, and add files. Anyone can join a public group.
Private. Only members can see and add posts, comments, and files. People must ask to join or be added by the group's owner or managers.
Unlisted. Group is hidden from lists, feeds, and search. Only members and users with the Manage Unlisted Groups permission can see updates.
Like. By liking a post, you’re automatically connected to that conversation and receive notifications when someone adds a new comment. Liking can help you easily keep track of the posts in your feed that are most important to you.
Private Messages. Private messages let you have secure, private conversations with other Community members. Use messages to send a question privately or to communicate with a few select people when a discussion isn't relevant to more than a few people. Messages are also used to notify people when a file has been shared with them. Messages don't appear in your feed, your profile, global search results, or any other part of the Community that's publicly visible. Send a private message to another member by going to their profile and clicking on Send a message.
Tip: You can reply to private messages via email. Simply reply to the message notification in your email
Tags. When you post, you can associate your update with all other posts and comments on the same subject by adding a tag. A tag is a way to let people find your update easily. Tags are similar to hashtags used on other social networks. When posting a new topic, the last field is Tags and it’s optional. You can enter relevant tags you would like associated with your post.