Product & Usage

Ask questions and discuss topics about using OpenSpace. Share tips & tricks!

  • 104 Topics
  • 390 Replies

104 Topics

Evan Scott
Employee
Evan ScottEmployee
published in Product & Usage

Want to be an OpenSpace Design Tester?

Hi OpenSpace Community! I’m Evan Scott, a Senior Product Designer at OpenSpace. The design team is looking for customers to try out prototypes, give feedback on features, and help shape the future of OpenSpace. Plus, you get to be the first to see what we’re working on! The studies usually take between 5 to 30 minutes and testers will receive a $20 to $50 Amazon gift card depending on the length of the test.  If you’re interested, click the link below to fill out the form and we will periodically reach out via email when we have a test we’d like to run by you. Feel free to also share this with anyone else who is not in the Community but might be interested. Sign up here! 

3353
A
5 months ago
Nikiya Crisostomo
Nikiya CrisostomoNewcomer
published in Product & Usage

How to Get Product SupportContact Support

Do you have OpenSpace product questions and need help? We are here for you!  Luckily, we have so many users all over the world, and many are here in the OpenSpace Community! So chances are your peers have the same questions or have dealt with the same issues before. Here is a quick checklist of things that we think might help you before checking with Support:  Browse the Product & Usage forum for discussions about the product, in case your questions have already been addressed by others.   If your questions have not been addressed in the discussion forums, crowdsource from our team and your peers and ask your question here to properly get started with OpenSpace.   If you’re encountering a problem that the OpenSpace Community discussion forums and knowledge resources really can’t fix, contact the OpenSpace Product Support team: 💻 Help Center: https://support.openspace.ai 📧 Email: support@openspace.ai

7120
Nikiya Crisostomo
2 years ago
Michael Driscoll
Michael DriscollAssociate
asked in Product & Usage

Insta360 X4 Integration?

Any idea if there is a plan for an integration with the new Insta360 X4 camera? This camera model appears to have the best resolution specs so it should be a very exciting, new piece of hardware to capture with.

1
L
3 days ago
Kev Lyons
Kev LyonsCertified
posted in Product & Usage

OpenSpace Product Recommendations

Hey Everyone, I’ve used the Insta360 OneX2 camera and Ricoh Theta Z1 Camera on my jobs so if anyone has any questions about these cameras let me know. I have a list of supplemental products in this list below if any is interested in getting these for a good deal.EX: Rechargeable battery pack, USB-C cables, camera pouch. Tablet I use is a Samsung Galaxy S5E.  

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simonn
8 days ago
S
sarahedgeNewcomer
asked in Product & Usage

Browser Compatibility

Hey there, I’m working with a client whose office is on a Mac platform. Because he is outside of our company he has only been given access to a select few photos via a shared folder. Unfortunately, when he tries to view the information he’s unable to because he uses Safari and is not allowed to download additional browsers. Has anyone else encountered this issue? Is there a workaround?Thanks for the help!

1
Sandi McLaughlin
Community Manager
25 days ago
Ethan Meyers
Ethan MeyersCertified
asked in Product & Usage

Turnover / Closeout of Captures

I am curious how everyone is turning over their OpenSpace captures to clients at the end of the project. I typically have walked them through bookmarking the home page and that has been fine but just doesn't seem ideal. What have you experienced worked best or what have you done for closing out jobs on here? 

2
Jerod Gummer
26 days ago
A
AK_Associate
asked in Product & Usage

Removing data from a capture

Hi All Has anyone taken their captured footage into another software to remove people?  Were you able to bring that data back into OpenSpace, was there any loss from the original? 

0
A
1 month ago
Asamuels
AsamuelsNewcomer
asked in Product & Usage

camera up date

My camera is say it needs to be update , how do I go about updating it.

2
Sandi McLaughlin
Community Manager
2 months ago
Mehul
Employee
MehulEmployee
published in Product & Usage

We're revamping our sheets page and want your feedback!

Hello everyone!I’m Mehul, a product manager at OpenSpace, and I’m working with @Ronald Viernes on prototypes for a revamped sheets page. We would like your feedback on how you use the sheets page today, what you wish you could do with it, and get your thoughts on the ideas we have so far to improve this experience. We want to work with our community to shape the future of sheets! 📈🚀📈🚀📈🚀If you would like to participate or have any questions, please send me a DM or reply to this thread.  

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Nomura 1 iSquared
3 months ago
benauerochs
benauerochsNewcomer
asked in Product & Usage

Back pain from carrying the camera

I wear the Insta360 One RS (250 grams weight) about 15 hours a week. I've recently had tension in my upper back that I associate with carrying the camera. I would like to know if other people have similar experiences and if there are any tips on how to prevent it.Best regards

3
Rebekah
5 months ago
A
AK_Associate
asked in Product & Usage

Restrictions

Good Day A query on my end, is restrictions. Based on the notion that most constructions sites do not have restricted viewing areas, there are a few areas that I have worked on, sites such as Banks, medical facilities ect. My question is based on these types of projects, is there is a feature or will there be a feature that may restrict an area, either during its construction life span or a possibility of restricting it once sensitive information like security is installed.  RegardsAK

2
BrendanMcF
5 months ago
benauerochs
benauerochsNewcomer
posted in Product & Usage

Which cameraangles are used for what?

When we started to work with the OpenSpace capturing I was walking around with a perpendicular assembled camera on my helmet.Now I saw the people on OpenSpace walking around with a forward facing version on their helmets.I think it is better to avoid clashes in narrow areas but are there other advantages too?  

2
M
6 months ago
wrencotrone
Employee
wrencotroneEmployee
published in Product & Usage

Announcing our new Timelapse Video feature!

You asked, and we delivered! This new desktop feature will let you generate timelapse videos of a single location, with options for both fixed and rotating perspectives. How can you use these videos? Let us count the ways:  For starters, now you can share the great work you’re doing with friends and colleagues on LinkedIn, Facebook, and other platforms in a way that just wasn’t feasible before. Get ready for the applause when everyone can see your accomplishments in a new, vivid way. Your Marketing team will be thrilled to have these videos for branding purposes so that they can showcase your company as a pioneering, innovative builder that utilizes the best and newest technology.  Your Sales team can also use the videos to edge out your competitors and win more bids by giving them a taste of what it will be like to work with you. You can also share timelapse videos with owners on current projects to keep them updated on your progress—which builds greater trust and can also even land y

1351
K
6 months ago
K
kwohlfarNewcomer
asked in Product & Usage

Dollhouse and/or Orthomosiac Views?

Hey all,I was demo-ing OpenSpace to our marketing team and was asked if there was any way to generate a dollhouse or orthomosiac image with the 360 captures similar to other reality capture products on the market. Is this something that can be done currently? Or is it a feature that is being developed possibly?Thanks,Kevin 

0
K
6 months ago
smooreAC
smooreACNewcomer
asked in Product & Usage

Mobile App Error

I created a capture and went to upload it on the Desktop Sync app, but it won’t recognize there are captures that need to be uploaded. On my mobile app, the very top has a ribbon in red that says “Upload Error Check your internet connection,” but I have internet connection. It’s never done anything like this

1
A
6 months ago
wrencotrone
Employee
wrencotroneEmployee
published in Product & Usage

Announcing our new Openspace Knowlege Base!

We are excited to say OpenSpace Support launched our brand new Knowledge Base, a significant step toward enhancing your customer support experience. This decision has been made with a focus on long-term impact and scalability, ensuring that we continue to provide you with the best possible support and resources.We did retain our support.openspace.ai URL, which is fabulous, but if you have recently accessed an article you may be redirected to a login screen. Rest assure you do not have to login and we have a tip for success in accessing our Knowledge Base.Clear Cache and Cookies: Clearing your browser's cache and cookies has been tested and confirmed to be successful in resolving a users inability to access the new Knowledge Base. Handy instructions have been noted below: Within Chrome. At the top right, click the vertical ellipsis (3 vertical dots). Click More tools and then Clear browsing data. At the top, choose a time range: All time. Next to "Cookies and other site data" and

420
wrencotrone
Employee
7 months ago
Josh Heinze
Employee
Josh HeinzeEmployee
published in Product & Usage

Project Highlight: Granger Construction and Caro Psychiatric Hospital

 Granger Construction, a General Contractor based out of Lansing, Michigan, utilized OpenSpace to document the Caro Psychiatric Hospital project in Caro, Michigan. Granger Construction was selected as the Construction Management partner by the State of Michigan Department of Technology, Management and Budget (DTMB) and the Department of Health and Human Services to construct a new 100-bed, 127,000 SF psychiatric hospital in Caro, Michigan.  Why is this important? The Caro Psychiatric Hospital project replaced the existing, aging facility, and brought all support services under one roof, better meeting the long-term psychiatric care needs in Michigan. The project provided the central Michigan region with vital access to physical and mental health resources and the hospital is one of the largest employers in the region. Granger began using OpenSpace on the Caro project in 2021 to help enhance jobsite documentation and provide jobsite visibility for remote teams. At the time, jobsite visi

1080
Josh Heinze
Employee
7 months ago
wrencotrone
Employee
wrencotroneEmployee
published in Product & Usage

OpenSpace Store US is Now Open!News

We are excited to announce that the OpenSpace Shopify store is now open for US based customers! It is your one stop shop for:Cameras Mounting Kits Selfie Sticks Kitted Hard hatsOr if you need you can get a bundle with all the things you need in one package! We are currently working to build out the store in other regions so keep your eyes and ears out for more soon!Click here to try it yourself!  

2909
wrencotrone
Employee
8 months ago
Kev Lyons
Kev LyonsCertified
asked in Product & Usage

Intergrate with Autodesk Build (Tablet)

Just have a question. Is it on the roadmap for the ACC Field Note Integration to be available on tablets/mobile devices? Currently getting this when I test it out on tablet. 

2
Kev Lyons
8 months ago
benauerochs
benauerochsNewcomer
asked in Product & Usage

A priority button at uploading captures?

What about a button to change the order at uploading captures to get more important information at first to other project members? 

0
benauerochs
9 months ago
David_Smith
David_SmithAssociate
asked in Product & Usage

One X3 Camera Stalls on Capture Screen

I’ve been having trouble with the One X3 cameras stalling on the capturing screen just after finishing a walk. Has anyone else experienced this issue? Has anyone found a solution to the problem? I have all software and firmware updated and the camera is still having problems. My only solution right now is to supply my field with the more expensive RS One cameras since the X2’s have been discontinued.Also, this issue isn’t just one camera, it seems to be the majority of the X3’s that I have.

5
David_Smith
10 months ago
MattThomas08
MattThomas08Newcomer
asked in Product & Usage

Hardhat Obscuring Photo

We have been using OpenSpace on several projects and one thing that’s consistently annoying is how much the hardhat obscures the image. We are using Ricoh Z1 cameras with the OpenSpace mounting bracket, but you still end up seeing quite a bit of hard hat in the final rendering. When I look at the videos on the OpenSpace website, they seem to move seamlessly through different photos and rotate, but I never see a hard hat obscuring the photo at all. Our camera looks like the mount in the support page. In a small corridor, the hard hat obscures enough of the photo to make it difficult to see the floor or wall base.Is this a typical problem? Are we doing something wrong or is what’s shown on the website clever marketing angles?Any suggestions for better picture quality and less hard hat? FYI, I did notice that if you mount the camera at an angle on the back of the hard hat, it makes it even worse.

1
Sandi McLaughlin
Community Manager
11 months ago
bkennedy
bkennedyNewcomer
asked in Product & Usage

Product ideas access/permissions

I am getting the message in the attached image when trying to access the “Product Ideas”.

2
bkennedy
11 months ago
DenDecocorp
DenDecocorpNewcomer
asked in Product & Usage

Mounting Bracket for Hard Hat

Hi All, first time user/poster so apologies in advance if this question has already been answered. How do we get our hands on a mounting bracket similar to the one viewed in the promo vids? Does this mounting bracket work for both Ricoh Z1 and insta360 x2?

4
Sandi McLaughlin
Community Manager
11 months ago
Michaela Rhile
Employee
Michaela RhileEmployee
published in Product & Usage

🚀📊🚀 We're building dashboards and we want your feedback! 🚀📈🚀

Hello! I am working with @Ronald Viernes  on prototypes for dashboards we might want to include in the OpenSpace product for Org Admins. We would like to do some testing and get some feedback on our ideas, and we wanted to open this up to the community first! 📈🚀📊🚀If you would like to participate or have any questions, please send me a DM or reply to this thread! 

2258
Michaela Rhile
Employee
11 months ago

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